Your guide to surviving the floods

WE hope it never happens of course. But there have been a number of flood scares of late and you need to know what to do to prepare for such an event. So here is a cut-out-and-keep guide. And we sincerely hope you never have to use it.



In bad weather, check online or your local media for updates on flood warnings (see links below). But remember to also alert your neighbours, particularly elderly or vulnerable people. Is anyone away who needs to be told their property is at risk from flooding?Prepare an emergency kit, including first aid kit, torch, bottled water, mobile phone charger. You should also write out a list of emergency numbers including your insurance company, family, your childu2019s school, the county council, etc.Make a list of irreplaceable items to keep safe and put important personal documents into a sealed plastic bag. Move your car to higher ground before the flood arrives. You should evacuate your home when asked rather than wait for the water to arrive.n

Floods can mean the loss of power. Empty fridges and freezers, making a list for insurance purposes of food items you are having to throw away. Once empty, leave the doors open as mould, mildew and bacteria accumulates in unplugged fridges and freezers. Assume the power is going to be lost and switch off ahead of the event any fires, cookers, lamps, etc. in case the power comes back on while you are away from the property for some time.

● If you have time, take photographs before you leave. This may help later with insurance claims.
● Turn off gas, electric and water at the mains, and take mobile phones and chargers with you. Put sandbags in toilet bowls to prevent sewage back-flow.
● Shut windows, lock doors – and don’t forget to take your pets.


AVOID contact with floodwater – it may be contaminated with sewage. If you are exposed to it, wash hands and clothes thoroughly.

Ask the insurance company
• How long it will be before the loss adjuster visits?
• If you are to clean your property or if they will get a Company to do it for you?

Always make your own record of flood damage
• Use a permanent ink pen to mark on the wall the height the flood water got to. Do this in every room affected by flooding.
• Photograph or video your damaged property. List the damage to your property and belongings.
• Don’t use gas or electrical appliances until they are checked for safety. Dispose of any food that may have been in floodwater. Boil tap water until supplies are declared safe.


FLOODLINE 0345 988 1188

● Register for flood alerts at